Privacy Policy

• Visitors and prospects: people who browse our websites, contact us, join a list, or request or book a demo.
• Customers and users: people who create an account or use the Service, whether on their own or through an organization.
• People in our customers' data: individuals, such as a customer's clients, leads and contacts, whose information a customer places in or connects to the Service.

For the first two groups we decide how and why personal information is used, and we are responsible for it. For the third group we act as a service provider: we process that information on the customer's behalf and on the customer's instructions, and the customer is responsible for it. If your information was given to us by one of our customers, please direct your request to that customer; we will assist them in responding.

Information you give us

• Contact and account details, such as your name, email address, phone number, business or brokerage name, professional affiliations and login credentials.
• Profile and brand material, such as your photo, logo, brand colours, biography, service areas and writing preferences.
• Payment information. Payments are handled by our payment processor. We receive billing details and a limited description of your payment method, not your full card number.
• Content you submit to the Service, such as prompts, instructions, messages, files, images, audio, contact records and anything else you upload, dictate or create.
• Communications with us, such as support requests, survey responses, feedback, demo enquiries and the records of calls or meetings you have with our team.

Information from accounts you connect

When you connect another product or account to the Service, we receive the information that connection makes available, within the permissions you grant, so that the Service can work with it at your direction. This may include, for example, email, calendar, contact, document, customer relationship and social media information, along with the access tokens needed to maintain the connection.

Information collected automatically

• Device and log information, such as IP address, approximate location derived from it, browser and device type, operating system, identifiers, referring pages, and the dates and times of access.
• Usage information, such as the pages and features you use, the actions you take, performance and error data, and usage and billing measurements.
• Cookies and similar technologies, described in the section on cookies below.

Information from other sources

We may receive information from the organization that administers your account, from sign-in and identity providers you use, from payment, scheduling, analytics and advertising partners (for example, which advertisement or link brought you to us), and from publicly available sources.

We use personal information to:

• provide, operate, maintain and secure the Service, including carrying out the instructions you give it;
• create and manage accounts, process payments, and administer subscriptions and usage;
• respond to enquiries, provide demos, onboarding and support, and send service messages such as confirmations, reminders, receipts, security notices and notices of changes;
• understand how the Service and our websites are used, fix problems, and develop and improve them;
• send marketing communications where the law permits, and measure and improve our advertising;
• detect, investigate and prevent fraud, abuse, security incidents and violations of our terms; and
• comply with legal obligations and establish, exercise or defend legal claims.

Where the law requires a legal basis, we rely on your consent, the performance of our contract with you, our legitimate interests in running and improving a secure business, and compliance with legal obligations. You may withdraw consent at any time, subject to legal and contractual limits; we will tell you if withdrawing means we can no longer provide something.

The Service uses AI models, including models operated by third-party providers, to generate responses and carry out tasks. To do that, the content of your requests and the material needed to fulfil them are sent to those models for processing.

• Training. We do not use the content you submit to the Service to train generative AI models.
• Model providers. We send model providers the information needed to produce a response, and we select configurations and contractual terms, where they are available, that limit providers' use of that information to providing their service.
• Your own model subscriptions. If you choose to connect a subscription or key that you hold with an AI provider, that provider handles the information sent to it under its own agreement and privacy terms with you.
• Memory and personalization. The Service may retain information from your activity so that it can maintain context and tailor its work to you. You can ask us to delete it.
• Aggregated information. We may use de-identified and aggregated information, which does not identify you, to operate, measure and improve the Service.
• Decisions. We do not use your personal information to make decisions about you by solely automated means that have legal or similarly significant effects.

We do not sell personal information for money. We share it only as described here:

• Service providers that work on our behalf under contractual confidentiality and data protection obligations, in categories such as cloud hosting and storage, AI model provision, payment processing, email and message delivery, scheduling, customer relationship management, analytics, error monitoring, advertising measurement and customer support.
• Services you connect or direct us to use. When you connect an account or instruct the Service to act, information flows to that service as needed to do what you asked. That service's own terms and privacy policy then apply.
• Your organization. If your account is part of an organization's workspace, its administrators may be able to see account, usage and content information associated with it.
• People you share with. Content you choose to publish or share through the Service is available to the audience you select.
• Legal and safety. We may disclose information where we believe in good faith that it is required by law or legal process, or necessary to protect the rights, property or safety of our customers, the public or ourselves, to enforce our terms, or to investigate fraud or security issues.
• Business transfers. If we are involved in a merger, acquisition, financing, reorganization or sale of assets, information may be transferred as part of that transaction, subject to commitments consistent with this policy.
• With your consent, or at your direction, in any other case.

If you provide your mobile number and opt in, we use it to send you the text messages you agreed to receive, as described in our Terms of Service. Message frequency varies and message and data rates may apply. You can opt out at any time by replying STOP, and get help by replying HELP.

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every other category of sharing described in this policy and will not be shared with any third party, other than the service providers that deliver our messages for us.

We and our providers use cookies, pixels, local storage and similar technologies on our websites and in the Service to:

• keep you signed in, remember your settings and keep the Service secure;
• understand how visitors and users arrive, what they use and where they have trouble, so we can improve; and
• measure the performance of our advertising and, on our marketing websites, help show our advertising to people who may be interested in it on other platforms.

Some of these technologies are operated by analytics and advertising partners, who may receive identifiers and information about your activity on our websites. Under some laws this is described as "sharing" personal information or as "targeted advertising".

Your choices. You can block or delete cookies through your browser settings, use the advertising controls offered by the platforms you use, or contact us at info@homiesai.com to opt out of advertising-related sharing. Blocking strictly necessary cookies may stop parts of the Service from working. Where the law requires consent for non-essential cookies, we will ask for it.

We are based in Canada, and we and our service providers process and store information in Canada, the United States and other countries where they operate. Information held outside your province or country is subject to the laws of that place and may be accessible to its courts, law enforcement and national security authorities. We use contractual and other safeguards intended to provide a comparable level of protection wherever information is processed.

We keep personal information for as long as needed for the purposes described in this policy, including providing the Service, and for as long as required to meet legal, tax, accounting and regulatory obligations, resolve disputes and enforce our agreements. When an account is closed, we delete or de-identify the information associated with it within a reasonable period, apart from information we are required or permitted by law to keep and copies in backups that are overwritten in the ordinary course.

We use administrative, technical and physical safeguards appropriate to the sensitivity of the information, including encryption in transit, access controls and limits on which of our personnel can access personal information. No system is completely secure, and we cannot guarantee the security of information. If a breach of security safeguards creates a real risk of significant harm, we will notify affected individuals and regulators as the law requires. Please help by using a strong, unique password and telling us promptly if you suspect unauthorized access.

Depending on where you live, you may have the right to:

• ask whether we hold personal information about you and request access to it;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete information, or to stop or restrict certain uses of it;
• receive a copy of certain information in a portable format;
• withdraw consent you have given;
• opt out of the sale or sharing of personal information and of targeted advertising, and limit the use of sensitive information, where those rights apply; and
• not be treated unfairly for exercising any of these rights.

To make a request, contact us at info@homiesai.com. We may need to verify your identity, and an authorized agent may act for you with proof of authority. We will respond within the time the law allows. If we decline a request we will explain why and how you can ask us to reconsider.

Marketing messages. You can unsubscribe from marketing email using the link in any message, and from marketing texts by replying STOP. We may still send you service messages about your account.

Complaints. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada, your provincial privacy commissioner, or the data protection or consumer protection authority where you live.

Our customers use the Service to work with information about their own clients, leads and contacts. Each customer decides what information to bring into the Service and how it is used, and is responsible for giving the notices and obtaining the consents the law requires. We process that information only to provide the Service to the customer and as the customer directs, and we do not use it for our own marketing.

The Service is intended for business use by adults and is not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

Our websites and the Service link to and work with websites and services run by others. This policy does not apply to them, and we are not responsible for their practices. Please read their privacy policies.

We may update this policy from time to time. When we do, we will change the effective date above, and if a change is material we will give you additional notice, for example by email or in the product, before it takes effect.

We have designated a Privacy Officer who is responsible for our compliance with this policy and with privacy law. To ask a question, make a request or raise a concern, write to the Privacy Officer at Valery Technologies Inc., 390 Edgeley Blvd #18, Vaughan, ON L4K 3Z6, Canada, or email info@homiesai.com.